Terms of service



Welcome to the www.lapielshop.com web site and web shop that you can use for your private use without any charge for use and according to the General Terms of Use below. Please read them thoroughly and carefully.

By using the www.lapielshop.com website for purchasing or collecting La PIEL's product information, you acknowledge that you are familiar with and agree to these General Terms of Use. If you do not agree to these Terms of Purchase, do not use www.lapielshop.com for the purpose of purchasing or obtaining information about them.

By accessing www.lapielshop.com and using the Site, each User agrees to comply with these General Terms and agrees to apply the provisions of these General Terms to it.


The General Terms and Conditions are made available to the Users of the Site and we are required to inform you in detail before using www.lapielshop.com.

These Terms and Conditions of Use of the Internet Store, Product Assortment, Other Data related to the Internet Store as well as all other content are subject to frequent changes, so sites with the Terms and Conditions of Use of the Internet Store should be visited at each visit, especially when purchasing within the web shop. Whenever you visit a site, it is considered that you agree to the existing Terms and Conditions of Use of the Internet Store.

All materials found on www.lapielshop.com are exclusively the La PIEL's right, or are used with the express permission of the copyright owner and the trademark and / or design right holder. Any copying, distribution, transfer, publication, linking or modification of these web sites without the express written permission of La PIEL is prohibited. Violation of the General Terms and Conditions of Use and Use may result in the commencement of litigation and / or criminal prosecution against the perpetrator for breach of copyright, trademark rights or any other form of intellectual property.

Documents published on this web site may only be copied for non-commercial purposes and for individual use only, and with respect to all copyrights, other proprietary rights, and any limitations on such rights.

This Terms defines the relationship between Site Visitors, Buyers and Seller in relation to the terms and conditions of ordering the product, the price of the products, the payment, the delivery, the product quality, the claim, the refund and the delivery, the protection of personal data and other issues related to the use of the www.lapielshop.com and online purchases.

All questions that are not governed by the special terms and conditions of use of www.lapielshop.com are governed by the General Conditions of Business and Positive Legislation of the Republic of Croatia, as well as other relevant international regulations.

Within these General Terms the following terms are used and the following meanings are used:

www.lapielshop.com - is a registered domain, website and web store owned by La PIEL.


La PIEL j.d.o.o.
Gorice 10b
10 000 Zagreb
IBAN: HR1823600001102760454
WEBSITE: www.lapielshop.com

The links to the www.lapielshop.com web store take place between Seller (La PIEL j.d.o.o.) and Buyer (registered users of www.lapielshop.com)


Buyer: a person who registers his/her personal information and orders at least one product offered at www.lapielshop.com

Web site visitor: a person accessing www.lapielshop.com and without registering, reviews the product offer and the content of the site

Users: Buyers and Visitors Pages together

User Data: User's Email Address and Password Providing Only One User Access to Protected Areas Pages

Personal Data: Registered Buyer Information that Provides Ordered Products Billing and Delivery to Buyer

Online purchase: Acquire product through www.lapielshop.com

Retail Price: The price indicated by each product is expressed in Euro (depending on which country the buyer applies).

Accepted Bid: the bid at which the payment was made;

Transaction: Payment or refund of the payment after the Seller has sold the Product to the Buyer, using the intermediary's payment service that the Seller accepts, by bank transfer, or in any other way permitted by the Seller regardless of the delivery method.

Purchase Agreement: Purchase Agreement between Buyer and Seller that is concluded upon confirmation of payment of the product, or when the Buyer confirms the order and makes the payment through the offered payment options in the Web Store.

Accepting the General Terms

These General Terms and Conditions are compiled in accordance with the Consumer Protection Act (ZZP), the Electronic Commerce Act (ZET) and the Obligatory Relationship Act (ZOO), and together with the information published on the www.lapielshop.com represent a pre-notification notice within the meaning of Article 57 of the JCE.

By accepting these Terms, the User explicitly accepts that:

The seller can not be held responsible for the behavior of the service user, as well as that the risk of possible damage is entirely borne by the users of the service, in accordance with the positive regulations of the Republic of Croatia and the EU.
The Seller is not liable for any temporary unavailability of www.lapielshop.com, or for partial or complete interruption or malfunction.
wwwlapielshop.com may be temporarily unavailable or available in limited scope as a result of system maintenance in case of system upgrades and / or force majeure, and Seller is not liable for any possible damage.
The Seller reserves the right to modify, temporarily or permanently remove any element, as well as the services it provides, and the content posted on www.lapielshop.com without the prior approval or notification of the user, with the application of good business practices.
The Seller is not responsible for any technical issues that may lead to delays and / or misuse of electronic data.
The www.lapielshop.com site respects social rules and laws when it operates. A user who perceives a problem, a violation, an unacceptable content, etc., is obliged to notify Seller's e-mail address info@lapielshop.com
The Seller fails to respond if the data, images and other elements of the Website are harmed by someone's intellectual or copyright. If you believe that your rights have been violated or that you have been violated, please notify us at info@lapielshop.com
The Seller reserves the right to cancel unrecognized user accounts or accounts that are inactive for a longer period of time.
By using www.lapielshop.com it is considered that the User is familiar with these General Terms and accepts the same. Seller disclaims any liability for any controversial issues that may arise due to the fact that the Site Visitor, Customer and / or Buyer has not read the General Terms.

Obligations of the user when using www.lapielshop.com

The User agrees not to:

Use the Seller's Website in any way that is contrary to the applicable regulations
Enter the Seller's Website or distribute any content that is contrary to the applicable regulations, modify, delete or destroy any information on the Seller's Website.

Documents, Data and Information

Documents, data and information published on the Website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of the Seller or in any manner which may cause damage to the Seller or any other party.

The User has no right to download, duplicate, modify, edit, distribute, display, delete, transmit, sell, resell, adapt, modify content, create derivative works, incorporate other Internet sites or media or use it in any way except for personal purposes use.

The product photos shown at www.lapielshop.com match the actual appearance of the product, but given the possibility of individually adjusting the monitor, there may be deviations in the product view on the Visitors screen.

In the event of any possible discrepancy between the product image shown on the screen and the product delivered, there is no product defect and therefore is not the basis for the return of the product.


The Seller is relieved of any liability that may arise or is in any way connected with the use of the Website as well as any harm to the devices and data stored on the same that may arise to the User or any third party in connection with the use or misuse of the use the contents of the www.lapielshop.com site, and other cases for which the Seller is not responsible.

Services provided by the Seller under the Online Buying Service at www.lapielshop.com do not include costs incurred by Users through computer equipment and site access services. Seller is not liable for phone, internet or any other costs, nor is it responsible for any damages that may arise due to the disconnection of the Internet connection when using the Online Shopping Services.


A customer can only be an adult and a business-capable person. For juveniles and business incompetents, the contract may be concluded by their legal representatives. The Seller is not responsible for any action contrary to this provision.

Applications for Protection and Rights Violations

The seller respects the intellectual property rights and other rights of third parties. All rights of publishers and program holders on the recorded and printed works are reserved.


The Seller reserves the right to amend these General Terms and Conditions without prior notice. Users are required to check the applicable General Terms and Conditions upon each use of the Website, and in particular the Internet Store Service.

Validation of General Terms

For online shopping, the General Terms and Conditions apply at the time of ordering the product.


Online shopping is possible on the territory of the Republic of Croatia and the territory of the European Union and other countries of the World.

When using the www.lapielshop.com Web site, Users are required to provide accurate, valid and complete personal information, especially when completing the registration form. Otherwise, the Seller is authorized to deny the user access to or access to the services offered to him.

At the time of ordering a particular Product from the Offer, the User agrees to these Terms and Conditions that prior to the conclusion of the Purchase Agreement (Pre-Order Notice) the Principal features of the Product, Name and Vendor of the Seller, his telephone number, e-mail address, address of business place, to which complaints can be made, the retail price of the goods, the cost and terms of the order delivery, the terms of payment, the ways of handling the complaints, the terms, deadlines and the procedure of exercising the right to unilateral termination of the contract, the consumer right to terminate the contract concluded via means of distance communication within 14 (fourteen) business days for termination of the contract, situations in which the consumer's right to terminate the contract, the cost of using the means of distance communication, the period in which the bid or the price apply to these Terms and Conditions are excluded.

Online shopping is possible by prior registration or by "Guest as a guest". Buyer is obliged to give correct and complete personal data when registering or "Report as a guest", while the Customer's conduct is authorized by La PIEL j.d.o.o. declares to Buyer the continued use of www.lapielshop.com

When registering, each use automatically logs in to our newsletter. If you do not want to receive our newsletter you are free at any time to unsubscribe from the mailing list by sending an e-mail to info@lapielshop.com

If you are not a registered user or buyer and you still want to receive our notifications, you can sign up for our newsletter at the bottom right corner of our homepage.

Registration Member:

Fully accepts these General Terms and Conditions
confirms the completeness, accuracy, authenticity and timeliness of personal data
gives the Seller express consent to the User's personal data for the purposes of his / her own records, for the purposes of creating a customer database, for notifying new products and services, promotions and protecting the interests of users and preventing any misuse.
A registration or a user account is created for one person only and is not allowed to share registration data or user account with third parties. The user is obliged to keep account information and the password of the user. The Seller treats each registration as a special right and is not allowed to use the Registrar or Account User.

The User is also responsible for all unauthorized activities authorized and executed under his / her username and / or password if the Seller has not previously notified the Seller of any unauthorized use of his / her username and / or password (or suspicion).

Pursuant to Article 57 of the Consumer Protection Act, the Seller shall notify the Buyer in a clear and comprehensible manner of:

1. the main features of the product, to the extent that it is appropriate with respect to the product and medium used for notifying
2. its name and headquarters, telephone number and e-mail address to which the consumer can address his / her potential complaints
3. the retail price of the product and the cost of transport, delivery or postal services
4. terms of payment, terms of delivery of goods and manner of solving possible consumer complaints
5. terms and conditions, deadlines and procedures for exercising the right to unilateral termination of the contract as well as a one-off termination contract in accordance with Article 74, paragraph 1 of this Act, in cases where such right exists

By agreeing to these General Terms and Conditions, the Buyer agrees to provide the Confirmation of the Advance Notice by e-mail to the e-mail address provided as a contact when placing your order or by post to your home address along with the delivery of the Product.

The Seller is not responsible for any delays in delivery of such damages and other obligations that are in the domain of the delivery service but will, in agreement with it, provide a top service to each customer. In the event that the Buyer sees any damages upon the takeover of the goods, he must send the complaint to the vendor on the spot and send them in writing to the Seller's e-mail info@lapielshop.com


You will be able to pay for the Products and Delivery ordered at our web store according to the model you choose when ordering. Payment of the Product can be made:

- card payment via CorvusPay Secure Card

- through your PayPal account, a popular electronic payment service that provides secure and easy online payment.

Purchase agreement (order) is stored electronically with the bidders, and the purchaser automatically receives the invoice on the registered electronic address.

Payment is deemed to have been made at the time of receipt of the authorization by PayPal or CorvusPay.

Payment by Cards


Use CorvusPay - an advanced payment card payment system online for payment on our web store.
CorvusPay ensures complete secrecy of your credit card information from the moment you enter them into the CorvusPay payment form. Payments are transmitted by encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. Insulated core manages and manages sensitive data independently, keeping them completely safe.
The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements for online payment security prescribed by leading card brands, or operates in accordance with the PCI DSS Level 1 - the highest standard of payment card industry standard. When paying for cards included in the 3-D Secure program, your bank with the validity of the card also verifies your identity with tokens or passwords.
Corvus Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary for the performance of the job will be collected in accordance with the prescribed on-line payment procedures.
The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as providing timely information security, keeps and improves the security of your system by protecting your card.
Thanks for using CorvusPay!

PayPal payment

What is Paypal?

Paypal is an e-commerce, which is a payment agent between buyer and seller through online transfer funds. One of the biggest benefits of PayPal is that the user does not leave a credit card or bank account number when paying for a Web Store, thus significantly reducing the risk of misuse of personal information. For this reason, PayPal is accepted by the user as a secure intermediary between the two sides. Link https://www.paypal.com/en/webapps/mpp/buyer-protection

You can open your online account for free, and you can buy your PayPal account online, transfer money, and receive money online. These services to you as a Buyer are free, and PayPal earns by committing fees to traders for each transaction.

If you want to open a PayPal account, you need your own email address and credit or debit card. To open your own PayPal account, click this link (https://www.paypal.com/hr/cgi-bin/?cmd=_display-country-functionality-outside)

Final Review

This final step in the online shopping process is a place where the user can view all the details on payment options, delivery, cart contents, total value and the like, before finally endorsing it (this step is considered as pre-notification).

If some of the data is incorrectly entered, the user may return to the step where he entered and modify them. Once the Customer verifies with complete detail that all entered data, quantities and products ordered are correct, he chooses the "order" option. When the order is successfully received by the Seller, a message "Order Received successfully" is displayed to the Buyer. The customer email address will be emailed to the details of the order. In the event of an error occuring during electronic order processing, the message "Order unfortunately failed" is displayed to the user. In this case, the order is not deemed to have been executed.


The invoice will be emailed to the buyer's address.

Inability to deliver

If some of the products ordered can not be delivered, the seller will contact the buyer via e-mail and notify you of the mentioned. The buyer may cancel the ordered product or request a replacement product. All other ordered products will be delivered to the Buyer.


Product prices are retail and are expressed  in EUR . Costs of delivery is include in the price of the product.
The VAT rates are not included in these prices.
The taxpayer is not in the VAT system, VAT is not calculated according to Art. 90 st.1 and st.2 of the VAT Act.
Product prices are subject to change until the moment of purchase confirmation.
Prices include the cost of transport, delivery or postal services, unless otherwise noted.
The price of the goods is determined for each product individually.
Bidder can specify certain discounts, vouchers, and points on purchases through pages that may relate to a specific period of time, unless specified otherwise.
A sales contract between the bidder and the buyer is concluded at the time the bidder confirms the order (the buyer receives an electronic notification of the status of the order confirmed). From that moment, all prices and other conditions are fixed and apply to both the bidder and the buyer.
The prices for our products can be changed without notice.
We reserve the right at any time to modify or terminate the service (or any part thereof or content) without prior notice at any time.
We will not be liable to you or any third party for any modification, change of price, suspension or termination of the Service.

Prices, terms of payment and action offer are valid only at the time of ordering and / or payment.

The cost of a web store entry is executed on multiple levels and is controlled in detail, but no matter the high level of control, it is possible to make a mistake. Such situations are extraordinary and we apologize in advance to our Customers who will notify you about the situation, the wrong price for the particular product, and the possible inability to deliver according to the Customer's specific order.

Price changes

Expressed prices are subject to change and any changes will be timely recorded within the web store. Seller is authorized to change prices without prior notice.

Bargains, action and promo sales

Within the web shop, discounts, daily or weekly sales actions for each Product, Group of Products and / or all Products will be made.

Prices, terms of payment and action offer are valid only at time of order. In action sales, the sale of products on the action is limited.


In certain cases, due to the high demand, it is possible that the Seller will not be able to deliver any of the Products ordered, ie that some of the Products from the offer are sold in full or in part. In the case of Sold Out Products, the Buyer will be notified of this before delivering goods via e-mail and in this case the Seller is not responsible for any liability.



Through www.lapielshop.com it is possible to purchase and deliver products on the territory of the World. Delivery is done by engaging a reputable delivery service. Delivery is done at the home or business address that Customer has made when purchasing on www.lapielshop.com

Within 24 hours of the Sale Agreement (ordering in the web store) within 24 hours we will fill the order with the delivery service with the exact location information and contact for the goods to be taken over.

Products will be adequately packaged for cargo transportation to prevent damage or impairment of the contents during transport (placing the contents of the shipment in the appropriate packaging - wrap, box etc.).

Delivery prices

The delivery price depends on the order delivery address and depends on the weight of the package itself.

The shipping cost is always displayed separately and printed on the invoice. The Seller charges the Customer for delivery of the Products according to the price list and the packaging of the product is included in the delivery price.

The delivery price will depend on the delivery address of the order and on the quantity or the weight of the ordered products.

The delivery price will be shown to the Buyer after completing the order and selecting the delivery address.

The Seller is not responsible for any delays in delivery of such damages and other obligations that are in the domain of the delivery service but will, in agreement with it, provide a top service to each customer.

In the event that the Buyer sees any damages upon the takeover of the goods, he must send the complaint to the vendor on the spot and send them in writing to the Seller's e-mail info@lapielshop.com

Shipment to buyer

The delivery is done within the deadline indicated for each product.
We do not affect the delivery of postal services or the possible retention of customs duties.
Delivery of all products is done on weekdays from Monday to Friday.
Delivery time is 8-14 working days.

In some cases, a product can wait up to 15 business days due to: national holidays, holidays, or increased traffic on the post. In such situations, when we receive timely information from a foreign supplier, we will notify you of the possibility of prolonging the delivery deadline.

Each shipment shall be verified and signed by the Recipient upon receipt of the shipment. Pursuant to the provisions of the Mandatory Relationship Act, the consignment shall be deemed to have been delivered in an undamaged condition by the receipt of a delivery note, and after that the carrier is exempted from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the takeover list, with a later signed list with the reference number to prove the delivered delivery.

Receipt of goods

When delivering, along with the purchased Product, the Buyer receives all documentation accompanying the Product, the Account and the receipt of the shipment required to sign, if there is no reason to complain. By signing a receipt on the receipt of the shipment, the Buyer acknowledges that during the takeover of the Product, he has made his review and that the Product has been taken without any visible damage to the outside, that it is quantitatively and qualitatively corresponding to the products from the account and that all the documents have been delivered with the products in accordance with the legal regulations.

If the Buyer has found the reason for the complaint during the review of the submitted products, the goods must be immediately advertised to the deliverer because the complaints filed after the delivery of the delivered Products will be disregarded by the Seller.

When purchasing the delivered Product, the Buyer is required to inspect the delivered product, ie to check for any visible external damage to the consignment and / or the products inside the consignment and to immediately advertise them to the delivery worker, and refuse to accept the delivered products on which they are visible damage.

If a product has a hidden disadvantage that could not be detected by a regular review when taking over what the buyer determines when opening the product - the buyer is entitled to one-sided termination of the contract and refund, product replacement, removal or reduction of the price.

Inability to deliver:

If the Buyer or Authorized Downloader does not deliver at the delivery address itself, the goods will be temporarily kept at the local / regional courier service unit, and the Customer will be given a notice via a text message with the correct information and a phone number where he can arrange the next delivery.

The wrongly shipped product

In cases where the product delivered to the Buyer is different from the one it has purchased, the Buyer is entitled to the Delivery of the Ordered Product and, if it is not possible, Buyer is entitled to a refund of the amount paid for the Product, the Delivery Price and the Costs for Product Recovery is obliged to return the wrong Product delivered.

Refusal of downloads

In the event Customer does not take over the product or refuses to take over the Product for no valid reason, the Seller reserves the right to request compensation for the costs of manipulation, transportation and other possible costs.


La PIEL j.d.o.o.
Gorice 10b
10 000 Zagreb
IBAN: HR1823600001102760454
WEBSITE: www.lapielshop.com





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